T/m is entering an exciting new chapter. With growing attendance, a strengthening earned revenue base, and a leadership team committed to building an institution that matches the quality of its collection, we are ready to make a transformational investment: formal, senior leadership for Visitor Services.

We are looking for a Director of Visitor Services who understands that every visitor encounter is a strategic act. The right candidate will see the front door not as a threshold to manage, but as the beginning of a relationship to build. They will be equally at home setting a membership conversion strategy, coaching a visitor services associate through a difficult guest interaction, curating the store to reflect our current exhibition, and reporting visitor experience data for our board meetings.

This role owns the full arc of the T/m visit: from arrival to departure and what happens after. It is a senior leadership position, a revenue ownership position, and an experience design position, all at once. If you are energized by the intersection of hospitality, strategy, and mission, and you want to help make one of Kansas City’s most beloved institutions even better, we want to meet you.

The Director of Visitor Services serves as the senior leader for all visitor-facing operations at T/m. As a core member of the senior leadership team, this individual is responsible for designing and delivering an intentional visitor experience, leading and developing the Visitor Services team, and owning key earned revenue lines including the Museum Store and facility rentals.

This role operates at the intersection of strategic leadership and day-to-day execution, moving fluidly between big-picture vision and ground-level presence. The Director of Visitor Services will champion a culture of warmth, excellence, and genuine hospitality, one that reflects T/m’s identity and deepens the visitor’s connection to the institution. They will also serve as a collaborative institutional partner, working closely with the Executive Director, Development, Learning & Engagement, and Marketing to ensure the visitor experience is woven into every aspect of institutional strategy.

Salary Range: Up to $79,000/year