This position serves as a primary point of contact for guests and external stakeholders in visiting the Obama Presidential Center, a critical component in delivering an inclusive experience at the Center. In this role, you’ll be reporting directly to the Manager, Visitor Education and Engagement, while also receiving day-to-day instruction and support from the Supervisors, Visitor Education and Engagement. During each shift, the Associate will wear a uniform provided by the Obama Presidential Center.

Core Job Responsibilities:

• Navigate a fast-paced environment, with a schedule that rotates between leading tours, exhibit narratives, and programming guidance.
• Demonstrate strong customer service with the ability to refer visitors to another staff member if needed.
• Provide direct customer engagement for an inclusive and welcoming environment.
• Build and maintain a working knowledge of Obama Presidential Center programming and exhibits to anticipate guest questions and exhibit navigation.
• Work closely with onsite security for a welcoming and safe guest experience, assisting in crowd management and evacuation if necessary during an emergency situation.
• Work collaboratively with Visitor Services and Volunteer Ambassadors to create a positive and engaging experience for visitors.
• Perform other duties under the Visitor Engagement area as assigned.

Key Deliverables / Outcomes:

• Maintain a working knowledge of updated exhibit and gallery narratives, translating context for audiences in an inclusive manner.
• Build and maintain a working knowledge of digital assets within Museum exhibits, with the ability to assist visitors should they need support.
• Respond to guest questions or assistance needs as appropriate, emphasizing an inclusive environment.
• Participate in regularly scheduled training for evolving exhibit displays and Museum programming.
• Provide guidance to visitors across campus grounds and buildings, answering general questions as needed.
• Apply specialized knowledge of the role to independently complete routine tasks and resolve issues, with the ability to elevate concerns to supervisors as necessary.
• Demonstrate proficiency in core professional duties, and uses discretion and independent judgment to resolve complex problems.

Salary: $24/hour